Contact Our Threat Intelligence Team
Have questions about our API integration or need to report a sophisticated phishing campaign? We are here to help you keep the internet safe.
- General Inquiries: For business proposals, partnerships, or API access requests, please reach out to us at: [email protected]
- Abuse & False Positives: If you believe a URL has been incorrectly flagged or wish to report a new threat, contact our moderation desk: [email protected]
- Response Time: Our team monitors incoming reports 24/7. We typically respond to urgent security matters within 2–4 hours.
- Please note: We never ask for your passwords or private keys in our correspondence.
False Positive Appeals
Our AI-driven security engine, Miniban, and our covariance matrix work with high precision to protect users from zero-day threats. However, in rare cases, legitimate links may be flagged.
If you believe your URL has been incorrectly blocked or “shadow-banned,” please follow these steps for a manual review:
- Send an email to: [email protected]
- Subject: False Positive Appeal – [Your URL/Domain/Short link]
- Include the following details:
- The full URL/Short link that was blocked.
- A brief description of your service or the purpose of the link.
- (Optional) Any evidence of your domain’s legitimacy (e.g., official business registration or social media profiles).
What happens next?